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Privacy Policy

1. Introduction

SeniorHomeBridge (“we,” “us,” “our”) are committed to protecting the privacy of our website visitors, prospective clients, current clients, caregivers, and inquiry contacts (“you” or “your”).

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or use our services.

By accessing our website or submitting information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information Provided by You

Name

Email address

Phone number

Address or location

Information about a senior needing care

Preferred language

Any information you voluntarily enter into contact forms, consultation forms, or inquiry messages​​

2.2 Sensitive Information Related to Care

If you inquire about home-care services, you may choose to provide health-related or care-related details.
We only collect such information with your consent, and use it solely to provide care recommendations or prepare for an assessment.​

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device type

  • Cookies and tracking data (see Section 6)

This information helps us improve website performance and understand how visitors use our site.

3. How We Use Your Information

We may use your information for the following purposes:

  • To respond to your inquiries or consultation requests

  • To assess care needs and prepare service recommendations

  • To deliver and manage home-care services

  • To contact you about updates, scheduling, or service changes

  • To improve our website and user experience

  • To comply with legal and regulatory requirements

  • To communicate with you in your preferred language (English or Chinese)

We do NOT sell or rent your personal information.

4. How We Share or Disclose Information

We may share your information only in the following circumstances:

4.1 With Your Consent

When you explicitly authorize us to share information with caregivers, family members, or service partners.

4.2 With Service Providers

We may share limited information with:

  • Website hosting providers

  • Scheduling and communication tools

  • Secure client management systems

These providers may only use your information as needed to perform their services.

4.3 Legal Compliance

We may disclose information when required by law, regulation, court order, or governmental authority.

4.4 Protection of Rights

We may disclose information when necessary to protect:

  • Your safety

  • The rights and safety of others

  • Our legal rights or property

5. Your Privacy Rights

Depending on your location (including Canadian privacy laws under PIPEDA), you may have rights to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Withdraw consent for data processing

  • Request deletion of your information

  • Ask how your information has been used or shared

To exercise these rights, contact us at:
📧 info@seniorhomebridge.ca
📞 (416)-565-3333

We will respond within 48 hours.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze visitor behavior

  • Customize user experience

  • Support basic operational features

You may disable cookies through your browser settings, but doing so may impact website functionality.

7. Children’s Privacy

Our website may use cookies and similar technologies to:Our website and services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

8. Storing and Protecting Your Information

We take reasonable technical and organizational measures to safeguard personal information, including:

  • Secure data storage

  • Limited access based on role

  • Encrypted communication (SSL)

  • Staff training on privacy and confidentiality

However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Transfers of Information

If your information is stored or processed outside Canada by third-party providers, it may be subject to different privacy laws.
We take reasonable steps to ensure your information is handled securely.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • Legal or regulatory updates

  • Improvements to privacy protections

The “Last Updated” date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

📧 info@seniorhomebridge.ca
📞 (416)-565-3333
🌐 SeniorHomeBridge.ca

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